Policies

Shipping & Returns

Everything you need to know about getting your NLB gear delivered and our return policy.

Last Updated: April 2025 · Questions? [email protected]
⏱

Processing Time

  • All orders are processed within 3–5 business days after payment confirmation.
  • Custom orders (personalized gear, wholesale) require 10–21 business days for production.
  • Orders placed on weekends or holidays are processed the next business day.
  • You will receive an email confirmation with tracking information once your order ships.
🇺🇸

Domestic Shipping (USA)

  • Standard Shipping (5–8 business days): $9.99 — Free on orders over $150.
  • Expedited Shipping (2–3 business days): $24.99.
  • Overnight Shipping (next business day): $49.99.
  • All domestic orders ship from Butte, Montana via USPS or UPS.
🌍

International Shipping

  • We ship worldwide. International shipping rates are calculated at checkout based on destination and weight.
  • Standard International (10–21 business days): Starting at $29.99.
  • Expedited International (5–10 business days): Starting at $59.99.
  • Customers are responsible for all customs duties, taxes, and import fees imposed by their country.
  • New Level Boxing is not responsible for delays caused by customs processing.
↩

Returns & Exchanges

  • We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached.
  • To initiate a return, email [email protected] with your order number and reason for return.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds are processed within 5–7 business days of receiving the returned item.
  • Exchanges are subject to product availability. If the desired item is unavailable, a store credit will be issued.
⚠

Non-Returnable Items

  • Custom / personalized orders (custom embroidery, name prints, team gear) are final sale and non-returnable.
  • Items marked as 'Final Sale' or 'Limited Edition' at time of purchase are non-returnable.
  • Undergarments and items that have been worn, washed, or altered cannot be returned.
  • Pearl Heritage luxury bags are final sale due to their handcrafted nature.
🛡

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected].
  • Include photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you.
  • New Level Boxing stands behind the quality of every product we manufacture.
✕

Order Cancellations

  • Orders may be cancelled within 24 hours of placement for a full refund.
  • Custom orders cannot be cancelled once production has begun.
  • To cancel an order, email [email protected] immediately with your order number.

Still have questions about your order?

Your Cart

Your cart is empty